Tech projects: Start with the ‘pain points’ and work backwards

Advice from three experts on how to approach a technology project.

Next week we will publish our November cover story, Tech tales: Lessons from the front line of tech implementation. Ahead of this, here is some fast insight from a cyber-risk expert, a chief technology officer and an AI specialist on how to approach a project.

Says Ned Gannon, president of AI-driven service provider eBrevia: “Sometimes it is easy to get caught up in the excitement around a given type of technology such as artificial intelligence. In our experience, the most successful implementations of a given technology start with the users’ pain points.”

Email prepared by Toby Mitchenall.